Our shipping cost is a flat rate of $6.95. We offer free shipping for orders over $150, which is automatically applied at checkout. We also offer expedited shipping (3-5 days) for a flat rate of $20. We do not currently offer Next Day shipping. Pleas
Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your spam and junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the sta
Standard Shipping:We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to US territories, Alaska, Hawaii, and APO/FPO addresses may take u
We offer shipping to all US states. Please note that while we offer shipping to US territories, Alaska, Hawaii, APO/FPO, military, and P.O. Box addresses, shipping can take approximately 45 days to arrive. We do not currently offer international ship
Even though we hustle to get your new shoes on your feet, deliveries to APO military addresses can take up to 60 days to arrive. Military addresses and P.O. boxes are not currently eligible for expedited shipping.
The two most common causes are an outdated email address on file and spam blockers filtering out our emails. Please ensure your user information is current, and consider disabling any spam blockers which may be preventing our messages from reaching y
Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so we can further assist you. Journee Collection with Package Protection: If you added order protection and it's been
Carriers may sometimes mark a package as delivered before it's off their truck, meaning your package may still be on the way. If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If
We are happy to offer Package Protection for all Journee Collection orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Package Protection and you experie
The daily cutoff is 12pm MST for expedited orders (excluding weekends and holidays). Any orders received after these times or placed Friday afternoon through Sunday or on holidays will be shipped on the next business day. *Please allow up to two busi
If the tracking indicates that it was delivered and you have not received your package, or if it exceeds 5 business days without a scan, please follow these steps:. If you still need assistance, please reach out to us via chat or email for further su
After you place an order with us, it will be processed within 2-3 business days. Once processing is complete, you will receive a shipping confirmation that includes your tracking number. If you have not received your tracking number after 5 business
If your package appears to be lost in transit, we recommend filing a claim if Free Returns + Package Protection was a selected option during your purchase.
We offer free shipping for orders over $150, which is automatically applied at checkout.
We currently only ship within the USA.
If you have received an order that is not yours, please contact us providing as much information as possible, including the order number if available, your address, and any details from the packaging such as the tracking number. We will investigate t