journee

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please <a data-uw-original-href="https://journeecollection.com/pages/contact-us" data-uw-rm-brl="PR" href="https://journeecollection.com/pages/contact-us" style=" text-decoration: none;" title="/pages/contact-us">contact us</a> so we can further assist you.&#xA0;Journee Collection with Order Protection: If you added order protection and it&apos;s been over 48 hours since your package showed as delivered, please <a data-uw-original-href="https://claims.orderprotection.com/submitClaim" data-uw-rm-brl="PR" href="https://claims.orderprotection.com/submitClaim" style=" text-decoration: none;" title="https://claims.orderprotection.com/submitClaim">submit a claim</a>.Amazon &amp; Groupon Orders:&#xA0;Please login into your <a data-uw-original-href="https://www.amazon.com/gp/css/order-history%20Amazon" data-uw-rm-brl="PR" href="https://www.amazon.com/gp/css/order-history%20Amazon" style=" text-decoration: none;" title="https://www.amazon.com/gp/css/order-history Amazon">Amazon</a> or <a data-uw-original-href="https://www.groupon.com/customer_support" data-uw-rm-brl="PR" href="https://www.groupon.com/customer_support" style=" text-decoration: none;" title="https://www.groupon.com/customer_support">Groupon</a> account and select contact seller.Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Journee Collection, Facebook, Express and Full Beauty Brands Orders: Using your order number as the subject line, please contact us so we can further assist you. Journee Collection with Order Protection: If you added order protection and it's been ov

My tracking shows my purchase was returned to you. What can I do?

Shipping and Tracking

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

Ordering and Payments

Do you have a military or teacher discount?

How do I use a coupon code?

When will I receive my points for leaving a review?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

When will my expedited order ship?

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I make an exchange on Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

My tracking shows my purchase was returned to you. What can I do?Updated 24 days ago