journee

<p>Even though we hustle to get your new shoes on your feet, deliveries to APO military addresses can take up to 60 days to arrive. Military addresses and P.O. boxes are not currently eligible for expedited shipping.</p>

Even though we hustle to get your new shoes on your feet, deliveries to APO military addresses can take up to 60 days to arrive. Military addresses and P.O. boxes are not currently eligible for expedited shipping.

I live on a military base. Will that change the shipping time?

Shipping and Tracking

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

Ordering and Payments

Do you have a military or teacher discount?

How do I use a coupon code?

When will I receive my points for leaving a review?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

When will my expedited order ship?

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I make an exchange on Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

I live on a military base. Will that change the shipping time?Updated 24 days ago