journee

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your spam and junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the status of your order using any of the methods below:Option 1: Select the chat bubble with the question mark on our website, then select &#x201C;Track My Order.&#x201D; Enter your order number and email address.Option 2: Enter the tracking number from your shipping confirmation email on the UPS tracking page.Option 3: View your order status in your account if your order was placed using an existing Journee Collection account.

Tracking details are sent via email once your order has been prepared for shipment. Please be sure to check your spam and junk folders. You will receive an email confirmation as soon as your order has been prepared for shipment. You can check the sta

How do I track my order?

Shipping and Tracking

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

Ordering and Payments

Do you have a military or teacher discount?

How do I use a coupon code?

When will I receive my points for leaving a review?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

When will my expedited order ship?

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I make an exchange on Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

How do I track my order?Updated 23 days ago