journee

Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to US territories, Alaska, Hawaii, and APO/FPO addresses may take up to 45 days to receive.Expedited Shipping: Orders placed Monday-Thursday before 12 pm MST will ship out the following day. Weekend orders and weekday orders placed after 12 pm MST will be processed within the next two business days. Shipping times once in transit are between 3-5 business days. Carrier holidays are not included. Military addresses and P.O. boxes are ineligible for expedited shipping at this time. For more details, please visit our shipping page.Delays: Please note that delays in shipment may occur. It is normal for there to be days when your package does not receive a carrier scan or update while in transit. If you have not received an update in 10+ days, you can file a claim via order protection or contact us for further assistance.

Standard Shipping:We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipments to US territories, Alaska, Hawaii, and APO/FPO addresses may take u

How soon will I get my package?

Shipping and Tracking

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

Ordering and Payments

Do you have a military or teacher discount?

How do I use a coupon code?

When will I receive my points for leaving a review?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

When will my expedited order ship?

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I make an exchange on Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

How soon will I get my package?Updated 23 days ago