My package is lost.Updated 6 months ago

We are happy to offer Package Protection for all Journee Collection orders. Simply keep this option toggled on at checkout so that in the event your package is not delivered you are protected. If your order includes Package Protection and you experience damage to your package while in transit, please contact redo and they will help you through the simple claim and replacement process.

If your package is not protected with Package Protection, Journee Collection is unable to accept any liability for damage, or loss.  Please file a claim with the carrier. This will prompt UPS to investigate the delivery for damage or mis-delivery.

If you cannot locate your package, we first suggest that you check with neighbors or anyone else who may have accepted the package on your behalf.  If you still can't find your package, there may be a possibility of a carrier mishap meaning they mis-delivered your package.  Once you have confirmed that you have exhausted all options to find your package, please contact our team and we will be happy to assist you with next steps.

For customers suspecting theft: While Journee Collection can not be responsible for stolen packages we do have a few recommendations for preventing package theft, which are:
-Have your package delivered to the home of a relative or friend that you know will be home.
-Sign up for UPS My Choice to reschedule deliveries or re-route packages to a nearby access point.
-Ask your carrier to place packages in an area out of plain view.
-Select the signature required shipping option while placing your order.
-Closely monitor your tracking so that you will be aware as soon as your package has been marked as delivered.