My tracking shows delivered but I have not received it. What can I do?Updated 23 days ago

Carriers may sometimes mark a package as delivered before it's off their truck, meaning your package may still be on the way.

If your package was marked as delivered but you have not received it, first, confirm the shipping address of your order. If your address is correct, please check the locations where the carrier may have placed it to prevent theft or weather damage:

• Mailbox
• Porch
• Garage
• Exterior doors (back porch, side door, etc.)
• Immediate neighbors

If you've added Order Protection and it's been over 48 hours since your package was estimated to arrive, please submit a claim.  

Journee Collection ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or stolen, Journee Collection shall not be held responsible. Customers may choose to ship to a local UPS store for a more secure option, or purchase Order Protection.

Amazon & Groupon Orders: Please log into your Amazon or Groupon account and select "Contact seller".

Orders placed through other retailers ae subject to their own return policies. Please contact their customer service for additional assistance.