Journee Collection, Facebook, Express, and Full Beauty Brands Orders:We recommend using our chat to contact customer service. Alternatively, you can email our customer service team with your order number as the subject line for support. Amazon & Grou
We try to process orders as quickly as possible, and cannot guarantee our ability to accommodate cancellations or changes. If you need to cancel or change your order, please contact our customer service team immediately and include your order number.
We accept a variety of payment methods:. Please note, more than one payment cannot be processed at this time; your payment method must cover the full purchase total. For additional information, please visit our payment page.
If your payment is declined, please double-check the information entered is correctly and ensure that the billing address provided for the order matches the billing address associated with your card. If the problem persists, we recommend reaching out
Before your order is shipped, you may notice a temporary hold on your debit or credit card statement. This is known as an "authorization hold" and typically lasts between 3-7 days, depending on your bank's policy.
Final sale and clearance products are items liquidated at the lowest price possible. As noted on our product pages, clearance page, and returns page, these items are final sale and cannot be returned or exchanged.
If there are no sizes available on our site, the product is out of stock. We may not produce more of a style once it is sold out.
If there are no sizes available on our site, the product is out of stock. We may not produce more of a style once it is sold out.
If you realize you have selected the wrong size or color immediately after placing your order, inform us as soon as possible for us to make any adjustments. However, due to our quick processing time, we might not always be able to make changes to an
Our warranty policy applies solely to products purchased directly from our website. We cannot offer a refund or replacement for products that were purchased through third-party retailers such as Famous Footwear, Macy's, Kohl's, Target, or any other r
Once a refund has been processed, the time it takes for the refund to appear in your bank account can vary depending on your banking institution. Most refunds are returned within 5-10 business days. If you have not received your refund within this ti