journee

<p id="isPasted">If your payment is declined, please double-check the information entered is correctly and ensure that the billing address provided for the order matches the billing address associated with your card. If the problem persists, we recommend reaching out to your bank for further assistance.</p><p>Please note that multiple payment attempts may result in your order being canceled.&#xA0;</p>

If your payment is declined, please double-check the information entered is correctly and ensure that the billing address provided for the order matches the billing address associated with your card. If the problem persists, we recommend reaching out

What can I do if my payment doesn't go through?

Ordering and Payments

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

When will my card be charged?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

Do you have a military or teacher discount?

How do I use a coupon code?

When will I receive my points for leaving a review?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

When will my expedited order ship?

Shipping and Tracking

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I make an exchange on Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

What can I do if my payment doesn't go through?Updated 25 days ago