journee

<p id="isPasted">Before your order is shipped, you may notice a temporary hold on your debit or credit card statement. This is known as an &quot;authorization hold&quot; and typically lasts between 3-7 days, depending on your bank&apos;s policy.</p>

Before your order is shipped, you may notice a temporary hold on your debit or credit card statement. This is known as an "authorization hold" and typically lasts between 3-7 days, depending on your bank's policy.

When will my card be charged?

Ordering and Payments

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

What are final sale and clearance items?

Do you offer price matching or adjustments?

Do you restock sold-out products?

Do you have a military or teacher discount?

How do I use a coupon code?

When will I receive my points for leaving a review?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost

When will my expedited order ship?

Shipping and Tracking

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I make an exchange on Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

When will my card be charged?Updated 23 days ago