Yes! We accept returns and exchanges within 30 days of receiving your order, as long as items are new, unworn, and in original packaging. Exclusions: Last Chance, Final Sale, Gift Cards, shipping fees, and Redo Free Returns + Package Protection are n
We offer easy returns and exchanges within 30 days of purchase for orders placed on our website. If you purchased Free Returns + Package Protection at checkout, your order includes free unlimited returns. If not, you'll need to cover the cost of the
redo: A refund or exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. Facebook, Express, Full Beauty Brands, & Groupon: Your request is processed once we see move
Journee Collection Orders: You can make your return request via Redo. Please enter your order number and zip code to get started. Please note that if you have Free Returns on your order, your return label will be free. Orders without Free Returns wil
Returns from other sites must be handled with the original site. Please see “How do I return an item” above for instructions on returning an order placed through Facebook, Express, and Full Beauty Brands.
redo: Your exchange order is issued automatically once you have completed your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipment
Yes! You can initiate an exchange for a different style through our returns portal. Exclusions: Clearance and last-chance items cannot be exchanged. Condition: Items must be unworn and in their original condition. Other retailers: If your order was p
To ensure your satisfaction with your purchase from Journee Collection, we recommend trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note, we are unable to accept returns
Once we receive your return, our team will inspect the item and process your refund or exchange. Refunds: After we process the return, your refund will be issued to your original payment method. The time it takes to appear in your account depends on
Journee Collection, Facebook, Express, and Full Beauty Brands Orders:Using your order number as the subject line, please contact our customer service team so we can assist you. Amazon & Groupon Orders:Please log in to your Amazon or Groupon account a
Last Chance / Final Sale items are not eligible for returns or exchanges. Our website indicates:. If you purchase from the Last Chance / Final Sale selection and the fit isn't right, you might consider bringing the shoes to a reputable cobbler for ad
If your shoes arrive damaged or with blemishes from the production process, we are committed to ensuring you are pleased with your purchase. You have two options:. Please initiate your exchange or return here.
If you are returning multiple items using a single return label, please pack them together in one box. Our system generates only one label per return order. In case you need to send items in separate boxes, we recommend contacting us to cancel and re
For standard exchanges, your new order will be processed 1-3 days after your return has been received. You will have 28 days from the time of submission to drop off your pair. Return your pair within 28 days of receiving your confirmation.Keep an eye
Redo Returns + Protection is an affordable add-on available at checkout. When you opt-in for coverage, this allows you to exchange and return items from your order for FREE, as many times as needed. Additionally, it ensures that if your order is lost
No worries– a refund will be issued to a store credit in the event that the requested item for exchange is out of stock. Contact our support team if you’d instead like to exchange for something else!
If you need to exchange an item due to manufacturing defects or incorrect size, follow these steps to ensure you get the right pair:. You can make your exchange request with Redo. Please enter your order number and zip code to get started. After foll