journee

Do you accept returns & exchanges?

What is your return policy?

How long does it take to receive my refund?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I exchange Last Chance / Final Sale items?

My shoes arrived damaged

How should I return multiple items with one return label?

What is a standard exchange?

What is Redo Free Returns + Package Protection?

What happens if the item I selected to exchange for is sold out?

How do I exchange an item that arrived with manufacturing defects or if it's the wrong size?

Returns and Exchanges

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost.

When will my express order ship?

What do I do if my package shows as delivered, but I have not received it?

How long does it take for my order to be processed and shipped?

What happens if my package is lost during transit?

Do you have free shipping options?

Do you ship internationally?

What should I do if I receive someone else's order?

What happens if UPS cannot deliver to an International P. O. Box address?

What should I do if my order is stuck at the 'label created' stage?

Shipping and Tracking

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

How do I care for my Journee Collection shoes?

Are your products compliant with California Proposition 65?

Product Sizing and Care

Do you have a military or teacher discount?

How do I use a coupon code?

Do you offer price matching or adjustments?

Is there a promotion for first time purchasers?

Promotions and Discounts

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you restock sold-out products?

What do I do if my item is no longer available after purchasing?

How can I get an order corrected after I’ve accidentally chosen the wrong size or color?

What is the warranty policy for products purchased through third-party retailers?

How long does it take to receive a refund after an order cancellation or return?

Ordering and Payments

How do I register for Journee's Rewards Program?

How do I cash in my points?

I don't see my points, what's wrong?

How often can I get rewarded for tagging Journee on Instagram?

How often can I get rewarded for reviews?

What are the loyalty benefits of shopping on journeecollection.com?

How many points do I need before I can save on my purchase?

How do I sign up?

What if I already have a Journee account?

What if I have already purchased from journeecollection.com but don't have an account, can I still claim my points?

When will I receive my points for leaving a review?

How do I get points for tagging Journee on Instagram?

Rewards Program

How do I wholesale with Journee Collection?

How do I unsubscribe from Journee Collection emails?

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

Accounts

Contact Us

Help! I need to change my address

Please reach out to us via email at customercare@journeecollection.com or click the chat bubble at the bottom-right corner of this page to connect with a specialist.

Please reach out to us via email at customercare@journeecollection.com&#xA0;or&#xA0;click the chat bubble at the bottom-right corner of this page to connect with a specialist.

Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are unable to make address changes but you may be able to contact the carrier once tracking is available

<h2 data-name="heading" id="isPasted">Help! I need to change my address</h2>Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are unable to make address changes but you may be able to contact the carrier once tracking is available to have it redirected before delivery. Please reach out within 30 minutes of placing your order (if within business hours) and we will do our best to accommodate. *Change fees may apply

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