We offer easy returns and exchanges within 30 days for orders placed on our website. Please note that clearance/last chance items and order protection are final sale and cannot be returned or exchanged. For more details and return instructions, pleas
Journee Collection Orders: You can make your return request via redo. Please enter your order number and zip code to get started. Facebook, Express, & Full Beauty Brands Orders: Please email us at [email protected] for return instruc
Returns from other sites must be handled with the original site. Please see “How do I return an item” above for instructions on returning an order placed through Facebook, Express, and Full Beauty Brands.
redo: A refund or exchange is issued automatically once you have completed your return. Reimbursement times may vary depending on your financial institution. Facebook, Express, Full Beauty Brands, & Groupon: Your request is processed once we see move
redo: Your exchange order is issued automatically once you have completed your return. We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business days after processing. Shipment
Journee Collection & Facebook Exchanges: Initiate your exchange. Please note clearance and last chance items are not available for exchange. Orders placed through other retailers are subject to their respective return policies. Kindly reach out to th
To ensure your satisfaction with your purchase from Journee Collection, we recommend trying your item on a clean surface. Feel free to try your item around your home to ensure the perfect fit and comfort. Please note, we are unable to accept returns
Standard: 3-5 business days. Holidays / Promotional Periods: 5-7 business days. *Our team will process your refund, however receipt of the funds will vary depending on your financial institution's policy. Please note if you use Afterpay, your refund
Journee Collection, Facebook, Express, and Full Beauty Brands Orders:Using your order number as the subject line, please contact our customer service team so we can assist you. Amazon & Groupon Orders:Please log in to your Amazon or Groupon account a
Last Chance / Final Sale items are not eligible for returns or exchanges. Our website indicates:. If you purchase from the Last Chance / Final Sale selection and the fit isn't right, you might consider bringing the shoes to a reputable cobbler for ad
If your shoes arrive damaged or with blemishes from the production process, we are committed to ensuring you are pleased with your purchase. You have two options:. Please initiate your exchange or return here.