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Journee Collection Orders: You can make your return request via <a href="https://journeecollection.com/apps/redo/returns-portal">redo</a>. Please enter your order number and zip code to get started. Please note that if you have Free Returns on your order, your return label will be free. Orders without Free Returns will include a return label fee. If you have Free Returns coverage, please not this does not cover the return pickup option which is an additional cost.Facebook, Express, &amp; Full Beauty Brands Orders: Please email us at <a rel="noreferrer" style=" text-decoration: none;" target="_new">customercare@journeecollection.com</a> for return instructions and include your order number in the subject line. Unfortunately, we cannot process exchanges or cover return shipping for Express or Full Beauty Brands returns at this time.Amazon &amp; Groupon Orders: Please log in to your Amazon or Groupon account to make a return request via your order history. Unfortunately, we do not offer exchanges for Amazon and Groupon orders at this time.Orders placed through other retailers are subject to their own return policies. Please contact their customer service for additional assistance.

Journee Collection Orders: You can make your return request via redo. Please enter your order number and zip code to get started. Please note that if you have Free Returns on your order, your return label will be free. Orders without Free Returns wil

How do I return an item?

Returns and Exchanges

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you restock sold-out products?

What do I do if my item is no longer available after purchasing?

How can I get an order corrected after I’ve accidentally chosen the wrong size or color?

What is the warranty policy for products purchased through third-party retailers?

How long does it take to receive a refund after an order cancellation or return?

Ordering and Payments

Do you have a military or teacher discount?

How do I use a coupon code?

Do you offer price matching or adjustments?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost.

When will my expedited order ship?

What do I do if my package shows as delivered, but I have not received it?

How long does it take for my order to be processed and shipped?

What happens if my package is lost during transit?

Do you have free shipping options?

Do you ship internationally?

What should I do if I receive someone else's order?

Shipping and Tracking

What is your return policy?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I exchange Last Chance / Final Sale items?

My shoes arrived damaged

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

How do I care for my Journee Collection shoes?

Are your products compliant with California Proposition 65?

Product Sizing and Care

How do I wholesale with Journee Collection?

How do I unsubscribe from Journee Collection emails?

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

Accounts

How do I register for Journee's Rewards Program?

How do I cash in my points?

I don't see my points, what's wrong?

How often can I get rewarded for tagging Journee on Instagram?

How often can I get rewarded for reviews?

What are the loyalty benefits of shopping on journeecollection.com?

How many points do I need before I can save on my purchase?

How do I sign up?

What if I already have a Journee account?

What if I have already purchased from journeecollection.com but don't have an account, can I still claim my points?

How do I return an item?Updated 18 days ago