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<p>If your package appears to be lost in transit, we recommend filing a <a href="https://journeecollection.com/apps/redo/returns-portal">claim</a> if Free Returns + Package Protection was a selected option during your purchase.</p>

If your package appears to be lost in transit, we recommend filing a claim if Free Returns + Package Protection was a selected option during your purchase.

What happens if my package is lost during transit?

Shipping and Tracking

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you restock sold-out products?

What do I do if my item is no longer available after purchasing?

How can I get an order corrected after I’ve accidentally chosen the wrong size or color?

What is the warranty policy for products purchased through third-party retailers?

How long does it take to receive a refund after an order cancellation or return?

Ordering and Payments

Do you have a military or teacher discount?

How do I use a coupon code?

Do you offer price matching or adjustments?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost.

When will my expedited order ship?

What do I do if my package shows as delivered, but I have not received it?

How long does it take for my order to be processed and shipped?

Do you have free shipping options?

Do you ship internationally?

What should I do if I receive someone else's order?

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I exchange Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

How do I care for my Journee Collection shoes?

Are your products compliant with California Proposition 65?

Product Sizing and Care

How do I wholesale with Journee Collection?

How do I unsubscribe from Journee Collection emails?

How do I delete my account?

How do I set up an account?

How do I reset the password on my account?

Accounts

How do I register for Journee's Rewards Program?

How do I cash in my points?

I don't see my points, what's wrong?

How often can I get rewarded for tagging Journee on Instagram?

How often can I get rewarded for reviews?

What are the loyalty benefits of shopping on journeecollection.com?

How many points do I need before I can save on my purchase?

How do I sign up?

What if I already have a Journee account?

What if I have already purchased from journeecollection.com but don't have an account, can I still claim my points?

When will I receive my points for leaving a review?

How do I get points for tagging Journee on Instagram?

Rewards Program

Contact Us

What happens if my package is lost during transit?Updated 10 months ago