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Please visit our account page, select “Lost your password?” Follow the prompts.

How do I reset the password on my account?

Accounts

My order is missing an item

Can I cancel or change my order?

What payment methods are accepted?

What can I do if my payment doesn't go through?

When will my card be charged?

What are final sale and clearance items?

Do you restock sold-out products?

What do I do if my item is no longer available after purchasing?

How can I get an order corrected after I’ve accidentally chosen the wrong size or color?

What is the warranty policy for products purchased through third-party retailers?

How long does it take to receive a refund after an order cancellation or return?

Ordering and Payments

Do you have a military or teacher discount?

How do I use a coupon code?

Do you offer price matching or adjustments?

Is there a promotion for first time purchasers?

Promotions and Discounts

How much does shipping cost?

How do I track my order?

How soon will I get my package?

Where do you ship?

I live on a military base. Will that change the shipping time?

Why didn't I receive my order confirmation email?

My tracking shows my purchase was returned to you. What can I do?

My tracking shows delivered but I have not received it. What can I do?

My package is lost.

When will my expedited order ship?

What do I do if my package shows as delivered, but I have not received it?

How long does it take for my order to be processed and shipped?

What happens if my package is lost during transit?

Do you have free shipping options?

Do you ship internationally?

What should I do if I receive someone else's order?

Shipping and Tracking

What is your return policy?

How do I return an item?

I bought some Journee Collection shoes from another store, can I return them to you?

How long does it take to receive my refund?

How long does an exchange take?

Can I exchange for a different style?

Can I return a worn item?

When can I expect my return to be processed?

What should I do if I received the wrong item or a defective product?

Can I exchange Last Chance / Final Sale items?

My shoes arrived damaged

Returns and Exchanges

How do I find my size?

What size should I order if my half size is not available?

What is the difference between a standard, narrow, and wide-width footbed?

What is the difference between a medium calf, wide calf, and extra-wide calf boot?

How do I care for my Journee Collection shoes?

Are your products compliant with California Proposition 65?

Product Sizing and Care

How do I wholesale with Journee Collection?

How do I unsubscribe from Journee Collection emails?

How do I delete my account?

How do I set up an account?

How do I register for Journee's Rewards Program?

How do I cash in my points?

I don't see my points, what's wrong?

How often can I get rewarded for tagging Journee on Instagram?

How often can I get rewarded for reviews?

What are the loyalty benefits of shopping on journeecollection.com?

How many points do I need before I can save on my purchase?

How do I sign up?

What if I already have a Journee account?

What if I have already purchased from journeecollection.com but don't have an account, can I still claim my points?

When will I receive my points for leaving a review?

Rewards Program

How do I get points for tagging Journee on Instagram?

How do I reset the password on my account?Updated a year ago